Refund policy

Updated 12 November 2026. Online ordering is currently closed.

UK consumer cancellations

When buying goods online as a UK consumer, you normally have 14 days after delivery to tell us you wish to cancel, followed by a further 14 days to return the goods. Email info@fdtech.uk with your order details. You may use any clear statement of cancellation.

For an eligible cancellation, we refund the item price and the cost of our least expensive standard outbound delivery service. Refunds are made to the original payment method unless otherwise agreed, within 14 days of receiving the goods back or evidence that you sent them back, whichever is earlier. If goods have not been dispatched, the applicable cancellation refund deadline runs from your notification.

You pay the direct return postage for a change-of-mind cancellation where this was disclosed before purchase. We may make a deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Original packaging is helpful but is not a condition of your statutory cancellation rights.

Faulty, damaged or incorrectly described goods

Contact us with the order details and a description of the issue. Your statutory rights apply to used goods as well as new goods. Where we are responsible for a faulty, damaged or incorrect item, we cover reasonable return costs and provide the remedy required by law. A condition score or a commercial warranty does not remove your statutory rights.

Returns arrangements

Contact us for return instructions before posting equipment so it reaches the correct destination. This does not restrict your right to notify us of cancellation. Keep proof of postage. Any collection, exchange or business-to-business return is agreed separately, subject to applicable law.

Before online ordering opens, we will publish the required trading contact details, return address and cancellation information.